Homeless Assistance

Call 911

Call 911 if a person is:

On the subway tracks
Creating a hazard, such as blocking a sidewalk or ATM
Outstretched or sleeping in a subway
Creating a danger to themselves or others

Need something else?

Homeless Encampment to report an encampment

If you are homeless and need help, visit:

Homeless Shelters to apply for emergency shelter
Homeless Drop-In Centers to get food, clothing, shower and laundry facilities, and other services

Code Blue is in effect. Call 311 to request assistance for a homeless person.

Homeless Outreach and Mobile Engagement Street Action Teams (HOME-STAT) work with existing homeless outreach and prevention programs to identify, engage, and transition homeless New Yorkers to services and, ultimately, permanent housing.

HOME-STAT:

Conducts daily canvassing of City streets and subways
Responds rapidly to requests for homeless assistance made to NYC311
Provides a case management system to monitor those who are mentally ill with a history of violent behaviors

Learn more about street outreach.

During Code Blue or Code Red, outreach teams check on people who live on the streets and in the subway more frequently. Homeless people may also stay at any Department of Homeless Services shelter or drop-in center without going through the normal intake process.

Code Blue

When the temperature is 32 degrees or lower, including wind chill values, the City follows Code Blue procedures from 4 PM to 8 AM.

Code Red

When the temperature reaches a heat index of 90 degrees, or when an excessive heat warning is issued, the City follows Code Red procedures.

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Knowledge Article

IP Address

Homeless Assistance

Street Outreach

Code Blue and Code Red

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