Large Non-Recyclable Bulky Trash

DSNY won’t pick up non-recyclable bulk items larger than 4 feet by 3 feet without an appointment.

If you put large bulky items out for disposal without scheduling an appointment the evening before your collection day, you can leave them curbside and schedule an appointment.

If you made an appointment but your items weren’t picked up, you can report a missed collection starting at 8 AM the day after your scheduled appointment. You must have the Service Request number you received after you made your bulk appointment. If you don’t, you need to schedule another appointment instead of making a missed collection complaint.

If you receive Curbside Composting, you can report missed collection starting at 8 AM the day after your service day.

In general, there is no collection on sanitation holidays, but that is subject to change. You can check back near the date of the holiday to confirm the collection schedule.

• If a holiday occurs on your trash or compost collection day, put your items out after 4 PM that day for collection beginning the next day.
• If a holiday occurs on your recycling collection day, put your items out after 4 PM the day before your next scheduled recycling collection day.

2021 Sanitation Holidays

City Property

You can make a complaint about uncollected trash in front of City-owned property that normally receives pick-up from a City garbage truck.

Only a building official at the site may make a complaint. The official must provide a name and contact number.

Public Schools

Missed collections can only be reported by school officials.

To report a missed collection, or for information on school schedules, you must contact the DOE Division of School Facilities in Long Island City. Contact information for School Facilities is available through the school.

If you put items out the evening before a non-collection day, you could be given a ticket or Notice of Violation.

DSNY ticketing agents know when an area has a trash and recycling collection backlog. A reported backlog reduces the chance that you will get a ticket when your items were put curbside during the correct timeframe but haven’t been picked up yet. You still may get a violation.

If you receive a ticket after reporting a missed trash or recycling collection, get a copy of the Service Request you filed. You should also submit evidence for an Environmental Board hearing.