Electronic Benefit Transfer (EBT) Card

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Current clients of SNAP (food stamps), Cash Assistance (public assistance), and/or Medicaid can get assistance with their benefit card, including: 

  • Replacing lost or stolen cards
  • Getting card balance
  • Changing or resetting PIN information

For information about the Pandemic Electronic Benefit Transfer (P-EBT) benefit, visit the Coronavirus (COVID-19) Resources and Support page instead.

To apply for benefits for the first time, or for additional assistance with your case, visit the following pages instead:

If you are a Medicaid-only client, you can get assistance with:

  • Replacing a Benefit card that is lost, stolen, or defective
  • Correcting and replacing Benefit cards issued with incorrect information

Online

By Phone

Call 311 for assistance.

What Happens Next

If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

Coronavirus (COVID-19) Alert

The hours of operation for the Brooklyn Over-the-Counter (OTC) site are Monday – Friday: 8:30 AM to 5 PM, except City holidays, until further notice.

Please note that the Manhattan location has permanently closed.

Applicants who have been approved for benefits will receive an Electronic Benefit Transfer (EBT) card in the mail. If your EBT card has not yet arrived and you cannot wait for it, you can go to the Brooklyn OTC site for your permanent card, or an open HRA location for a temporary card that will have all benefits available until your EBT card arrives. Your valid photo ID is required to receive a card. 

Visit the HRA Center Locations website for more information.

Permanent replacement EBT cards can only be sent via mail or picked up at the Brooklyn OTC site.

If your Electronic Benefit Transfer (EBT) card for Cash Assistance or SNAP is lost, stolen, or defective, you can get a replacement.

Online

Visit the ConnectEBT website.

    By Phone

    • Agency: New York State Office of Temporary and Disability Assistance
    • Division: Electronic Benefit Transfer (EBT) Customer Service
    • Phone Number: (888) 328-6399
    • Business Hours: Monday - Friday: 8 AM - 5 PM
    • Staff is available through the automated phone system during business hours.

    In Person

    Visit the Brooklyn Over-the-Counter (OTC) site, located at 227 Schermerhorn Street. The office is open Monday through Friday from 8:30 AM to 5 PM.

    Your valid photo ID is required to receive a same day replacement card.

    What Happens Next

    If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

    SNAP or Cash Assistance clients can get assistance with:

    • Checking their Benefit card balance
    • Changing the PIN number for their Benefit card
    • Resetting the PIN number for their locked Benefit card

    • Agency: New York State Office of Temporary and Disability Assistance
    • Division: Electronic Benefit Transfer (EBT) Customer Service
    • Phone Number: (888) 328-6399
    • Business Hours: Monday - Friday: 8 AM - 5 PM
    • Staff is available through the automated phone system during business hours.

    Initial PIN for New EBT Card

    Your Electronic Benefit Transfer (EBT) card and your initial PIN for the card are mailed separately. You will receive the two mailings within a few days of each other. They are sent separately for security reasons.

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