The State accepts complaints about ambulances.

• Ambulances provide emergency transportation for patients in crisis to the emergency room of a local hospital.
• Ambulettes provide non-emergency transportation for patients traveling from home to a doctor's office or medical facility. The State does not accept complaints about ambulettes.

All ambulance complaints, except billing issues, are accepted. Billing complaints must be submitted directly to the ambulance company.

• Agency: New York State Department of Health
• Division: New York State Department of Health Local Office
• Phone Number: (212) 417-4455
• Business Hours: Monday - Friday: 9 AM - 5 PM